Questions
Answers, before you begin
What happens next, what is covered, and what we do and do not offer. If your question is not here, call us and ask it.
17 answers in four parts
01
Getting started
Who this is for, and what the first step looks like.
Am I a candidate?
We decide that together, carefully. Every patient completes a comprehensive screening and medical intake with our physician before any treatment is scheduled. The short version: these treatments are generally for people whose depression, anxiety, PTSD, or pain has not responded to first-line care. If you have not yet had a proper course of therapy or a well-run medication trial, we will usually tell you to start there.
Take the three-minute assessmentWhat happens on the first call?
Fifteen minutes, free, no card. You describe what is going on and what you have already tried; we tell you honestly whether we are the right place and what a realistic next step looks like. Nothing is scheduled on that call and nobody will pressure you.
How quickly can I be seen?
Usually within the same week for an initial consultation. From first call to first treatment is typically two to three weeks, most of which is insurance authorization rather than our availability. If you are in crisis, do not wait for an appointment: call or text 988.
Do I need a referral?
No. You can contact us directly. If you have a psychiatrist, therapist, or primary care physician, we will coordinate with them with your consent, which usually makes the care better.
02
Treatment
What we offer, what we do not, and what to expect.
What is the difference between Spravato and ketamine therapy?
Spravato is esketamine, FDA approved for treatment-resistant depression, given as a nasal spray in a REMS-certified clinic, and often covered by insurance. Ketamine therapy uses a related medicine prescribed off-label, is self-pay, and allows more flexibility in dose, route, and how much psychotherapy is built around it. Neither is better in the abstract. If you meet the criteria and your plan covers Spravato, that is often the more sensible starting point.
Read about Spravato®How many treatments will I need?
It varies by person. We typically suggest starting with an initial course to assess response and adjust, then building the rest of the plan around your progress. You will never be sold a package you do not need, and we would rather you did not commit to six sessions before anyone knows whether the first one helps.
Can I do this work without medication?
Yes. Psychotherapy, breathwork, mindfulness, and integrative approaches can do a great deal on their own, and many people begin there. If a medication-based path ever makes sense, that conversation happens with a physician rather than on a sales page.
What if it does not work?
Then we tell you, and we stop. A proportion of people in every trial of every treatment do not respond, and whether you are one of them is not knowable in advance. That is exactly why the first weeks are treated as a trial rather than a commitment, and why progress is measured rather than assumed.
Do you offer psilocybin, MDMA, or TMS?
No, to all three. Psilocybin and MDMA are not FDA approved for these conditions and we do not provide them; the research on both appears on our clinical evidence page clearly labelled as investigational and educational only. We do not have TMS. If any of those is what you are looking for, we would rather tell you plainly than have you book and find out.
See the clinical evidence03
Safety
Screening, supervision, side effects, and when not to wait.
Is ketamine therapy safe?
Ketamine has been used in medicine for over fifty years and has a well-characterised safety profile when administered and monitored by trained clinicians. Every patient is medically screened first, every session is supervised, and you are monitored throughout. Like any medical treatment it carries risks, which your physician will review with you in detail before you decide anything.
What are the common side effects?
Dissociation, dizziness, nausea, sedation, and a temporary rise in blood pressure. These begin during the session and generally settle before you leave. Less commonly, anxiety or vomiting. You cannot drive afterward, so you will need to arrange a ride.
Who should not have these treatments?
Active uncontrolled psychosis or mania, a known allergy to ketamine or esketamine, and certain vascular conditions are absolute or near-absolute contraindications. Unstable cardiovascular disease or uncontrolled hypertension require clinical discussion first. We assess every patient individually and we decline people for whom it is not appropriate.
What if I am in crisis?
Do not wait for an appointment with us. Call or text 988 for the Suicide and Crisis Lifeline, which is free and staffed 24 hours a day. If you are in immediate danger, call 911. Our clinic is not an emergency service and cannot respond urgently outside business hours.
04
Cost and insurance
What is covered, what is not, and what you can claim back.
Does insurance cover treatment?
It depends on the treatment. Spravato, psychiatry, psychotherapy, and medical visits are covered by many major plans, and we verify your benefits up front so there are no surprises. Ketamine therapy is self-pay because it is prescribed off-label, though we provide itemized superbills you can submit to your insurer for possible reimbursement, and financing is available.
Insurance & coverageWhy is ketamine not covered when Spravato is?
Spravato is FDA approved for treatment-resistant depression, so insurers have an established pathway to pay for it. Ketamine is prescribed off-label for psychiatric conditions, and insurers generally treat off-label psychiatric use as not covered. It is a regulatory and billing distinction rather than a statement about whether the treatment works.
How much will I get back from a superbill?
We genuinely cannot tell you, and you should be wary of anyone who does. It depends on whether your plan has out-of-network benefits, what it considers an allowed amount, and how much of your deductible you have met. Some people recover a meaningful share; some recover nothing.
Do you offer financing?
Yes, flexible payment plans are available for self-pay treatment. If cost is the reason you are hesitating, raise it on the first call rather than at the end. There is usually more room than people expect.
See pricingIn crisis? Call or text 988, any hour. In immediate danger, call 911.
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